Privacy Policy

Last Updated:

1. Introduction

Welcome to Kwenda Ticket Scanner ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the App.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Email Address: Required for authentication and account management. We use your email to send One-Time Passwords (OTP) for secure login.
• User ID: A unique identifier assigned to your account for system operations.

2.2 Event Information

We store information about events you select for ticket validation:

• Event names
• Event IDs

This information is stored locally on your device to enhance your user experience and allow you to quickly access previously selected events.

2.3 Ticket Validation Data

When you validate tickets, we process the following information:

• Ticket numbers (QR codes or SMS ticket codes)
• Ticket types (VIP, VVIP, Standard, General)
• Validation timestamps
• Validation results

This data is transmitted to our secure servers for ticket verification and fraud prevention purposes.

2.4 Camera and Image Data

The App requires camera access to:

• Scan QR codes for ticket validation
• Capture images of SMS tickets for automatic text recognition (OCR)

Important: Images captured by the camera are processed locally on your device using Optical Character Recognition (OCR) technology. Images are not stored permanently on your device or transmitted to our servers unless necessary for ticket validation.

2.5 Device Information

We may collect certain device information automatically, including:

• Device type and model
• Operating system version
• App version
• Network connection status

3. How We Use Your Information

We use the collected information for the following purposes:

• Authentication: To verify your identity and provide secure access to the App
• Ticket Validation: To validate event tickets and prevent fraud
• Event Management: To allow you to select and manage events for ticket scanning
• App Functionality: To provide, maintain, and improve the App's features and services
• Security: To detect and prevent fraudulent activities, unauthorized access, and security threats
• Communication: To send you OTP codes and important notifications related to your account
• Analytics: To analyze usage patterns and improve user experience (aggregated and anonymized data only)

4. Data Storage and Security

4.1 Local Storage

The following information is stored locally on your device:

• Your email address
• Your user ID
• Selected event information (event name and ID)

This data is stored securely using your device's secure storage mechanisms and is only accessible by the App.

4.2 Server Storage

Ticket validation data and authentication information are stored on our secure servers. We implement industry-standard security measures including:

• Encryption in transit (HTTPS/TLS)
• Secure authentication tokens
• Regular security audits
• Access controls and monitoring

4.3 Data Retention

We retain your personal information for as long as necessary to:

• Provide you with the App's services
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When you log out of the App, locally stored data is automatically deleted from your device.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating the App, conducting business, or serving users, provided they agree to keep this information confidential
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or others

6. Third-Party Services

The App uses the following third-party services:

• Google ML Kit: For Optical Character Recognition (OCR) to extract text from ticket images. Images are processed locally on your device.
• API Services: We communicate with secure APIs hosted at kwenda.co for ticket validation and authentication.

These services have their own privacy policies, and we encourage you to review them.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can view your stored email address and user information within the App
• Deletion: You can delete your account data by logging out of the App, which removes all locally stored information
• Camera Permissions: You can grant or revoke camera permissions through your device settings
• Data Portability: You may request a copy of your personal data by contacting us

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the App, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date at the top of this policy
• Providing in-app notifications for significant changes

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted.

11. Security Measures

We implement various security measures to protect your personal information:

• Encryption of data in transit using HTTPS/TLS protocols
• Secure authentication using OTP (One-Time Password) system
• Local data storage using device secure storage mechanisms
• Regular security updates and patches
• Access controls and authentication requirements

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

12. Contact Us

13. Consent

By using the Kwenda Ticket Scanner App, you consent to our Privacy Policy and agree to its terms. If you do not agree to this policy, please do not use the App.